India's 1st Unified Trucking Platform built on the principles of simplicity, transparency and empowering controls to end users. Our SAAS based ERP enables fleet-owners and booking agents to conduct their trucking business more efficiently and cost effectively. Our freight procurement portal enables Shippers to source a truck from any where just on a click of a button.
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website/app located at https://www.ektruck.com or the ektruck mobile application (collectively, “This Platform”) made available by Ekah Logitech Pvt Ltd. (“Company”, “we”, “us” and “our”), a private company established under the laws of India having its registered office at 1st floor, N..J. Arcade, Municipal No. 1/634, NGEF Layout, 2nd Stage, 80 ft Road, Nagarbhavi, Gnana Bharthi, Bengaluru – 560072
The terms “you” and “your” refer to the user of This Platform. The term “Services” refers to any services offered by ek whether on the This Platform or otherwise.
Please read this Policy before using This Platform or submitting any personal information to This platform. This Policy is a part of and incorporated within, and is to be read along with, the Terms and Conditions.
We collect information you provide directly to us, such as when you create or modify your account, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, and any other information you choose to provide. Information that you provide to us for in the form of support to our platform.
When you use our Services, we collect information about you in the following general categories:
Location Information: When you use our services, we collect location data about the delivery transaction involved. If you permit the app to access location services through the permission system used by your mobile operating system, we may also collect the precise location of your device when the app is running in the foreground or background.
Transaction Information: We collect transaction details related to your entering into any transaction with any other user of this app procuring/rendering services including type of service requested, Date, time, place, distance involved, and other related transaction details. Usage and Preference Information: We collect information about how you interact with our services, other users, preferences expressed and settings chosen. In some cases we do this through the use of cookies and other similar technologies that create and maintain unique identifiers.
If you sign up to use our Services as a fleet-owner, booking agent or shipper we may collect location details, profile picture, copies of government identification documents and other details (KYC), vehicle related documents such as insurance, pollution certificate, bank account details, utility bills, registration certificate, driving license, etc. and such other documents which evidence the health or fitness of the vehicle to provide Services on the ektruck Platform, call and SMS details which may be shared with our customer while providing the Services.
We collect background check and identity verification information of fleet-owners, booking agents and shippers. This information may be collected by an authorized vendor on the Company's behalf.
Device Information: We may collect information about your mobile device including for example operating system and version, software and file names, preferred language, etc
Log Information: When you avail the services, we may collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, etc.
We primarily use the information including but not limited to following purposes:
For product development. This allows us to improve and enhance the safety and security of our Services, develop new features and products;
We do not share or transfer your personally identifiable information with outside parties. This does not include our trusted third parties who assist us in operating our app, conducting our business and also they agree to keep your information confidential.
We may also disclose your information to the extent necessary:
To comply with laws and to respond to lawful requests and legal process,
To protect the rights and property of the company, our users, and others, including to enforce the terms,
In an emergency to protect the personal safety and assets of the company, the users or any person.
In such an event we are in no manner responsible for informing you or seeking your approval or consent.
If there are any questions/queries regarding this privacy policy or Terms and Conditions mentioned herein above you may contact us.
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